null

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping and Returns

Shipping

Tired Iron ships via UPS to US destinations and via USPS and DHL to international destinations. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

  • We will ship to a US address and most international destinations provided you supply complete address  information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).
  • We have multiple warehouses across the US. Orders will be sent from the closest warehouse that has sufficient stock.
  • Delivery times for US orders are typically 1–7 days and 10–14 days for international orders. Shipping times are estimates and can vary (especially international).
  • To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses may be consolidated in one location prior to shipping. Therefore, your order may be delayed one or more days. We will notify you via email if your order will be delayed.
  • Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt to put an item in your shopping cart or check out an order containing items which we cannot send to you.
  • We do not ship to Iran, Sudan, Cuba, Syria, North Korea, Nigeria, Ghana, Georgia, or Uganda.
  • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, Tired Iron reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
  • Please check your items for damage after they arrive. UPS will not consider damage requests made more than 1 month after delivery.

Changes to orders

  • Our ordering system is automated. Once your order status has been changed to “Packaging Order,” it cannot be altered (added to or cancelled). Customers who need to cancel an order will need to wait for the order to arrive and then request an RGA number for return.

Order Status Meanings

  • Awaiting Fulfillment – The order has been received but has not yet been processed.
  • Packaging Order – The order has been sent to the warehouse for packaging.
  • Shipped – A tracking number has been assigned and the order is in transit.
  • Refunded – Your order has been refunded either fully or partially.
  • Backordered – If we do not have sufficient stock of an item in your order, the in-stock items will be shipped and the out-of-stock items will be placed on backorder, you will be contacted to get your instructions. The complete order will be charged to your payment method when the order is placed. You will have your choice of either a refund for the backordered item(s) or to wait for restocking.
  • Declined – Your transaction has been declined because of suspected fraud. Declined orders will be immediately refunded.

    Standard Returns

    Our goal is to ensure you are satisfied with your purchase, however, if you are dissatisfied with your purchase, you can return it within 30 days of the purchase date. Damaged or missing-item claims are separate from the 30-day return policy and must be reported within 5 business days of delivery.

    You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased. Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7–10 days for a credit to appear on your credit card statement.

    Reasons for Returns

    • Did Not Need – No restocking fee if returned within 30 days of purchase; customer pays return postage. 15% restocking fee and customer pays return postage if returned after 30 days of purchase.
    • Ordered Wrong Part or Quantity – No restocking fee if returned within 30 days of purchase; customer pays return postage. 15% restocking fee and customer pays return postage if returned after 30 days of purchase.
    • Received Wrong Part or Quantity – If the error was ours, Tired Iron will pay for return postage and refund the purchase price in full.
    • Did Not Fit Application – If the error was ours, Tired Iron will pay for return postage and refund the purchase price in full.
    • Warranty (Defective) – Tired Iron will either replace or refund the purchase price in full if the part failure was from material or workmanship. No warranty will be provided for parts damaged during installation or from abuse. If a return of a defective part is necessary, Tired Iron will pay return postage.

    How to Return or Exchange an Item

    In order to return an item you need to first obtain an RGA (Return Goods Authorization):

    1. Log into your account on this website (you may also call 833-727-8700 if you need assistance).
    2. Click Completed to see a list of all completed orders.
    3. Find the order you wish to return, then click Return Item(s) to view Order Details.
    4. Fill out the items on the request, including the Quantity to Return.
    5. Click Submit Return Request.

    Once you receive your RGA, please follow these instructions (also included in the email):

    1. Place the original package into a shipping carton.
    2. The RGA number must be clearly written on the outer box and on the packing slip. If you received a label by email, print the label and tape it to the carton. Warranty return labels will come via US Mail.
    3. We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer (except for warranty issues). We are not responsible for lost or damaged packages.
    4. Send pre-authorized returns to the appropriate address shown below:

    A&I Manufactured Items
    A&I Products Warehouse
    RGA Department
    2222 10th St.
    Rock Valley, IA 51247

    Please Note:

    • RGAs may be subject to a 15% restock charge (30% for Banded and Ribbed Belts) based on part inspection and the reason for return. See reasons above.
    • Customers with items deemed defective or incorrectly listed will receive prepaid return labels and will not be subject to a restocking fee.
    • All returned or exchanged items must be in new condition (except for warranty issues), in their original box, and must include all packing material.
    • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer’s equivalent model.
    • RGA numbers are valid for 10 days.
    • Tired Iron is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    No Returns or Exchanges Allowed on:

    • Gasket sets that have been opened
    • Educational tapes and books once unwrapped
    • Tired Iron Gift Certificates (redeemable for merchandise only and may not be redeemed for cash)

    Fraud Protection

    For your protection, orders are subject to Tired Iron’s verification procedure. You may be asked to verify that you are the card owner or that the order information is legitimate. This is why it’s important that you leave a valid phone number (including country and city codes when ordering) and that you keep your information current. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax. Should your order require verification, you will be notified by phone or email.

    The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card-issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

    Tired Iron reserves the right to refuse an order when the address or credit card is not verifiable. If so, a refund will be issued via the same method you used to make your payment.

    This process helps protect both you and us from fraudulent activity.

    For payment methods, account help, or general questions, please visit our Customer Service page.”